About Refu’In

Refu’In – An Innovative Tool for the Inclusion of Refugees is a research project implemented in 2019, coordinated by CRESCER and in partnership with other three countries – Italy (ARCI CATANIA and PROGRAMMA INTEGRA), Bulgaria (BULGARIAN COUNCIL ON REFUGEES AND MIGRANTS), and Sweden (ÖSTERSUNDS KOMMUN).

The main goal is to identify and disseminate good practices that are being implemented in the work with refugees and asylum seekers around Europe.

We will create a training kit that will guide professionals who work with this target group, mitigating or minimizing the obstacles that usually are found in the inclusion of refugees and asylum seekers.


As a result of the European Relocation and Resettlement Program, most European countries are hosting a larger number of refugees and asylum seekers than before, and are therefore developing hosting and integration programs, with the main goal of promoting their full inclusion.

Refu’In involves many different stakeholders in all of its activities: questionnaires that will gather the perspectives of field workers, asylum seekers, refugees, and other relevant professionals in every participating country; focus groups providing insights into how people think and a deeper understanding of the work towards the inclusion of refugees; national forums with external partners and relevant stakeholders, to share preliminary results and receive inputs through working groups; one international conference including a Training kit kickoff session.

The Training kit will be available for any interested entity, allowing, in the longer term, the dissemination of the good practices found and therefore improving the quality of the services provided to the asylum seekers and refugees in Europe, and ultimately reaching a better inclusion.

Project Coordinator


CRESCER is a non-profit organization, founded in 2001 and its main goal is to reach out to others, promote health and harm reduction, and support people in situations of vulnerability, through community intervention projects.

CRESCER is specialized in community intervention with vulnerable groups such as people who use drugs, people who experience homelessness, and, since 2016, asylum seekers, refugees, and migrants.

Since the beginning, CRESCER has been developing several projects with the common goal of promoting social inclusion, supporting them, and improving the quality of life of these populations. CRESCER’s vision is to be an organization of excellence by promoting the inclusion of people in vulnerable situations, into the community.


Project Partners

BCRM – Bulgarian Council on Refugees and Migrants

The Bulgarian Council on Refugees and Migrants (BCRM) was founded in 2005 by the Bulgarian Red Cross, the Bulgarian Helsinki Committee, and Caritas-Bulgaria as a platform of their activities related to the refugee and migration policy, protection and integration of refugees and migrants.

The BCRM is a platform for advocacy, lobbying, and fundraising for the protection, reception, and integration of refugees and migrants. The Bulgarian Council on Refugees and Migrants (BCRM) is committed to the establishment of a fair and efficient asylum and migration system, with the active role of civil society. The policy and practice for protection, reception, and integration of refugees and migrants in Bulgaria include and apply the internationally recognized principles and standards based on respect for human rights and human dignity.


Programma Integra

Programma Integra is a social cooperative founded in 2005 and based in Rome. Programma Integra is a social cooperative, whose aim is to implement and support plans for the social integration of migrants and refugees, in order to promote the start-up of sustainable and durable processes of autonomy and to contribute to the welfare and the development of the community.

Programma Integra carries out this mission through:

  • Planning of social inclusion pathways. Programma integra develops and carries out interventions in favour of migrants as well as seekers and holders of international protection, providing services of socio-legal assistance, job orientation, individual and group sessions counselling, Italian language courses and vocational training, intercultural mediation services, social mediation in the field of housing. The measures are put in place by a team of social professionals who, with a modular and integrated approach, identifies a network of tailored services for each target, to support each person in the social autonomy pathway;
  • Promoting of cooperation, knowledge and innovation among the social professionals. Programma integra provides to social professionals training and refresher courses and information services. It organizes seminars and workshops, promotes and carries out activities of exchange of best practices;
  • The involvement of the community in the integration challenge. Programma integra promotes campaigns to inform and raise public awareness among citizens and economic operators of the area;
  • Support to the institutions in the high-impact project planning. Programma integra offers technical support to the local administration in the planning, management, monitoring and accountability of innovative projects aimed at the social inclusion of migrants and refugees;
  • The work of Programma integra is based on the following values:



The centrality of the person is understood as listening and recognition of another individual as the foundation of a new reception culture.



Quality in managing interventions, through teamwork, constant monitoring, and evaluation processes.



Innovation as research and trial for new forms of intervention



Equal opportunities as a principle on which to build a fairer society


Arci Catania

Arci Catania has relevant long-term experience in youth work at the local and international levels with a special focus on cultural diversity and empowerment of young people with an immigrant/refugee background. We also promote campaigns, projects, and initiatives to prevent racism and fight xenophobia involving both mainstreaming and minority groups.

Since 2004 we also run several international training activities addressed to youth workers and youth leaders in the field of intercultural learning education, promotion of the use of non-formal learning, empowerment of young people addressed to youth workers and leaders coming from different countries.

The organization has also very extensive experience in projects promoting experiences of learning mobilities for young people, especially within international youth exchanges and European Voluntary Service and training activities for youth workers.

Arci Catania is active also in the field of social entrepreneurial learning with a specific focus on empowerment of young refugee and asylum seekers, migrants, and refugees and training, coaching and support in the development of new social enterprises run by this target group.

In general, its main goal is to promote processes of active citizenship and democratic participation for all marginal communities in order to promote their social inclusion and their integration into society.


Östersunds Kommun

Integrations service is a unit in the Municipality of Östersund with a mission to introduce newly arrived refugees in the city and give them all support they need in order to integrate into the Swedish society.

Östersunds Kommun integration service aims to establish integration activities, initiatives, and actions that are promoting living together in diversity. We also drive different integration projects in order to ease the integration process of our target group. Östersunds Kommun also offers counseling and social orientation courses in order to guide the target group towards their new life in Sweden. The aim is to increase awareness of the migration benefits in society.